How do I return or exchange an item I bought online?
CBH Shop gladly accepts returns for purchases made within the last 30 days. For an item to be eligible for a return, merchandise must be unused and have the tags on. If an item is worn, washed, or damaged, we may not be able to process your return. We are not able to accept returns of any customized goods, including custom jerseys. All clearance merchandise is final sale. Any donations added at check-out are non-refundable.
Refunds will be made in the form of the original payment. Please note shipping costs cannot be refunded. Returns are free and can be made by mail.
We are happy to exchange any items for you as well, all exchanges are processed as a return and a separate purchase. In order to process an exchange, you can still start the return by mail below, and once we receive your return we will contact you for payment information on the new item.
To start a return by mail, please click here.
Do CBH Shop gift cards expire?
No. They never expire. They cannot be returned or redeemed for cash, either.
Do discounts apply on gift cards?
While you cannot use a discount code to purchase a CBH Shop gift card, you can use a discount code on your merchandise order when you go to pay with a CBH Shop gift card.
Can I check my CBH Shop gift card balance?
Please reach out to us through our Contact Us form to inquire about your CBH Shop gift card balance.
What can I apply my CBH Shop gift card toward?
You can apply your gift card toward any product on the CBH Shop website. The gift card can also be used toward any taxes or any shipping fees. The gift card is only available for use on the CBH Shop website, not at any physical store locations.
Do you offer free shipping?
Yes! We offer free shipping on orders that are placed within the contiguous 48 US states that total $99 and above.
If I ship my return back, when will I be refunded?
Your refund will not be processed until the merchandise has been received back to us. Once the return has been processed on our end, it could take 3-7 business days before you see the refund reflected on your credit card.
When can I expect my order to ship?
After you place your order, our team starts working to pull, pack, and ship your merchandise. Packages generally will ship out within 1-3 business days of placing your order. Orders are picked up by UPS Monday-Friday ONLY. All orders placed from Friday-Sunday will be processed the following week.
How do I track the shipment of my order?
You will receive a tracking number for your order once a shipping label has been created. Shipping labels are generally created within 24 hours of placing your order. The UPS tracking number will be emailed to you separately. The tracking number will allow you to track your package from our door to yours.
Can I change or cancel my order?
You are able to change or cancel an order up until the point it is shipped. The time between ordering and shipping can vary, but once an item is picked up by our shipping provider it is no longer under our control. If you are unable to change or cancel an order before it is picked up, we are more than happy to begin a free return process for you instead.
Do you take international orders?
The site is currently only able to process orders shipping to the United States, Canada, Australia, Japan, and all European countries. If you live outside of those countries, please reach out to us through our Contact Us form with your international address and we'll get your international shipping quote started right away. Please note international orders vary in pricing and are specifically quoted based on the address provided.
Is my information shared when I subscribe?
Yes. Your information may be shared with the Chicago Blackhawks and Blackhawks Store.
What if I can’t find what I’m looking for?
Let us know! Please reach out to us through our Contact Us form. We can always check and see if what you’re looking for is available at any of our retail locations, or, if we don’t have what you’re looking for, we’re always open to new ideas and collaborations!